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  1. #1
    Junior Member
    Join Date
    Dec 2013
    Posts
    12

    Question Diagram gallery not showing the correct diagram

    Hello,

    I have an issue at the moment, sometimes the diagram gallery is showing something different to the true diagram. I have 7 pages of diagrams, four on each and page 6 is actually showing the diagram transposed down 3 frets but the actual diagram is correct. I have tried restarting the program but it is the same. It doesn't really matter but it is a niggle.

    Any ideas?

    Phil

  2. #2
    Neck Diagrams Support Dean's Avatar
    Join Date
    Nov 2013
    Posts
    310
    Hi Phil

    Sorry you're experiencing troubles.

    Don't think I've seen this one before. Are you able to take screen shots or take a screen shot and send the dodgy fbd file?

    You can post them here or if you prefer to deal directly with support just email them to support@neckdiagrams.com

    Kind regards
    Dean Cross

  3. #3
    Junior Member
    Join Date
    Dec 2013
    Posts
    12
    Hello,
    I'll take a screen shot tomorrow off both the gallery page and the actual diagram, I'll also send the file to support.
    Cheers
    Phil

  4. #4
    Junior Member
    Join Date
    Dec 2013
    Posts
    12
    Hello,

    I have sent the files to support.

    Cheers

    Phil

  5. #5
    Neck Diagrams Support Dean's Avatar
    Join Date
    Nov 2013
    Posts
    310
    Hi Phil

    Yep, got them and looking into it.

    Thanks
    Dean

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