View Full Version : Problem when adding a jpg / jpeg / pdf archive to a blank diagram

12-27-2016, 10:37 AM
Hello, i┤ve purchased recently the Neck Diagrams software, and I've working with it a few months without any problem.
But two days ago i can't add any jpeg, jpg or pdf image to any blank diagram... sometimes I repeat the process and it works but i have to spend a lot of time in it and I cant understand why happens this incidence...
I've tried to convert the file to other image formats but it's always the same.
I use Mac OSX Snow Leopard 10.6.8. and Neck Diagrams v. 1.11.3
Thank you for your attention and excuse me for my poor english... i hope you can solve this problem because i love this program and i cant work without adding any image files to a blank diagramů

12-27-2016, 04:21 PM
Hi lloviendo,

I've just replied to your email, but I imagine the issue is with the images, perhaps they're too big? If you could reply to my email attaching some examples that are causing problems, and also including your logfile as described, then we'll investigate further!

12-27-2016, 06:58 PM
Thank you so much, I have sent you an email with the required examples and the log file. :)